Business OS now has a dedicated memory layer that sits underneath every customer-facing conversation. The result is simple from the outside. Replies stay coherent across days and channels, and the assistant stops asking customers to repeat context they have already shared.
Memory is organised as episodes that capture short windows of conversation, plus compressed pages that summarise older context once it cools. Storage is tiered across hot, warm, and cold layers, so recent context loads fast while older history stays cheap to keep around.
Every entry is tenant-scoped and carries audit-grade provenance. The system knows which conversation produced each memory, which model wrote it, and which run it belongs to. Founders and operators can trace any decision the assistant makes back to the source.
For klien teams, the practical effect is fewer dropped threads and replies that feel like they came from someone who actually knows the customer.